At Elfstein Creative, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Returns
We accept returns for eligible products within 30 days of delivery.
To be eligible for a return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging, where applicable.
-
You must provide proof of purchase or your order information.
-
Certain products may not be eligible for return due to their nature.
2. Non-Returnable Items
Some products may not be eligible for return, including:
-
Personalized or customized products
-
Digital products or downloadable items
-
Gift cards
-
Items marked as final sale
-
Products that have been used, damaged, or altered after delivery
3. Damaged or Incorrect Items
Please contact us as soon as possible if you receive an item that is damaged, defective, incorrect, or missing from your order.
Please provide your order number and, where appropriate, photographs of the item and packaging so we can review the issue and provide a suitable resolution.
4. How to Request a Return
To request a return, contact us with:
-
Your name
-
Order number
-
Product name
-
Reason for the return
-
Photos of the product, if applicable
After reviewing your request, we will provide instructions for returning the item if your return is approved.
Please do not send items back before receiving return instructions from us.
5. Return Shipping
Unless the item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or the order was incorrect, damaged, or defective.
6. Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
7. Exchanges
If you received a defective or incorrect item, please contact us. Where available, we may offer a replacement or exchange.
8. Late or Missing Refunds
If you have not received an approved refund, first check your bank or payment provider account.
If the refund is still not showing, please contact us at info@elfsteincreative.store.
9. Order Cancellations
Orders may be cancelled before they are processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return process described above.
10. Contact Us
Website: elfsteincreative.store
Email: info@elfsteincreative.store
We reserve the right to update this Refund and Returns Policy when necessary. Any changes will be posted on this page with the updated date.
